Ticketing Officer (Mid-Level)

About the Role

We are looking for an experienced Ticketing Officer to join our team. You will be responsible for managing domestic and international flight reservations, ticket issuance, reissuance, refunds, and other ticketing-related services. This role requires excellent attention to detail, strong communication skills, and the ability to deliver exceptional service in a fast-paced environment.

Key Responsibilities

• Handle domestic and international flight reservations and ticket issuance.

• Process ticket reissuance, cancellations, refunds, and exchanges in accordance with airline policies.

• Prepare competitive airfare quotations and recommend the best flight options for clients.

• Monitor flight schedule changes and proactively communicate updates to clients.

• Coordinate with airlines, consolidators, and travel partners to resolve ticketing-related issues.

• Verify passenger information and travel documents before ticket issuance.

• Maintain accurate booking records and ensure compliance with company procedures.

• Deliver prompt, professional, and customer-focused support throughout the booking process.

Requirements

• Minimum 3 years of experience in airline ticketing or a similar role within the travel industry.

• Proficient in at least one Global Distribution System (GDS) such as Amadeus, Galileo, Sabre, or Travelport.

• Strong knowledge of airline fare rules, ticket issuance, reissuance, refunds, and ticketing procedures.

• Strong command of English and Indonesian, both written and spoken, is mandatory.

• Excellent communication, customer service, and problem-solving skills.

• High attention to detail with the ability to work accurately under pressure.

• Proficient in Microsoft Office applications.

• Able to work independently and collaboratively within a team.

• Experience in an IATA-accredited travel agency is preferred.

Benefits

• Competitive salary and performance-based incentives.

• BPJS Kesehatan & BPJS Ketenagakerjaan.

• Professional training and career development opportunities.

• A collaborative, supportive, and dynamic work environment.

• Opportunities to travel and see the world through company assignments, familiarization (FAM) trips, and business travel.

• Exposure to corporate, leisure, and international travel operations while working with global clients and partners

Tour Operations Officer (Mid-Level)

About the Role

We are seeking an experienced Tour Operations Officer to join our team. You will be responsible for planning, coordinating, and executing domestic and international tour arrangements, ensuring every journey runs smoothly from confirmation to completion. The ideal candidate is highly organized, detail-oriented, and passionate about delivering exceptional travel experiences.

Key Responsibilities

• Coordinate end-to-end tour operations for FIT, group tours, and MICE programs.

• Prepare and manage itineraries, hotel bookings, transportation, sightseeing, and other travel services.

• Liaise with airlines, hotels, DMCs, local operators, and other suppliers to ensure smooth operations.

• Monitor booking status, travel documents, and operational timelines.
  Handle operational changes, emergencies, and last-minute requests efficiently.

• Prepare operational documents, vouchers, rooming lists, manifests, and travel information.

• Ensure services are delivered according to client expectations and company standards.

• Maintain accurate records and support continuous process improvement.

Requirements

• Minimum 3 years of experience in tour operations or a similar travel industry role.

• Strong knowledge of outbound, inbound, FIT, group, and MICE operations.

• Excellent itinerary planning, coordination, and problem-solving skills.
  Strong command of English and Indonesian, both written and spoken, is mandatory.

• Excellent communication and supplier negotiation skills.
  Highly organized with strong attention to detail and the ability to manage multiple projects simultaneously.

• Proficient in Microsoft Office applications.

• Able to work independently and collaboratively in a fast-paced environment.

Benefits

• Competitive salary.

• BPJS Kesehatan & BPJS Ketenagakerjaan.

• Professional training and career development opportunities.

• A collaborative, supportive, and dynamic work environment.

• Opportunities to travel and see the world through company assignments, familiarization (FAM) trips, and business travel.

• Exposure to corporate, leisure, and international travel operations while working with global clients and partners.
  

Visa & Travel Document Officer (Mid-Level)

About the Role

We are looking for an experienced Visa & Travel Document Officer to join our team. You will be responsible for managing visa applications and travel documentation for individual, corporate, and group travelers. The ideal candidate is highly organized, detail-oriented, and knowledgeable about international visa requirements and application procedures.

Key Responsibilities

• Process tourist, business, and other visa applications accurately and efficiently.

• Review and verify clients' documents to ensure compliance with embassy and immigration requirements.

• Prepare visa application forms, supporting documents, and submission packages.

• Coordinate appointments, biometric enrolments, and document submissions.

• Liaise with embassies, consulates, visa application centres, and travel partners regarding application status and requirements.

• Keep up to date with changes in visa regulations, immigration policies, and documentation requirements.

• Provide professional advice to clients on visa procedures and travel documentation.

• Maintain accurate records and ensure confidentiality of client information.

• Handle urgent applications and resolve documentation issues promptly.

Requirements

• Minimum 3 years of experience in visa processing or a similar travel industry role.

• Strong knowledge of visa applications, travel documentation, and immigration requirements.

• Must be familiar with VFS Global, TLScontact, BLS International, embassy and consular procedures, and online visa application systems.

• Experience handling tourist, business, and group visa applications.

• Strong command of English and Indonesian, both written and spoken, is mandatory.

• Excellent communication, customer service, and interpersonal skills.

• High attention to detail with the ability to process documents accurately and efficiently.

• Proficient in Microsoft Office applications.

• Able to work independently and manage multiple applications simultaneously.

Benefits

• Competitive salary.

• BPJS Kesehatan & BPJS Ketenagakerjaan.

• Professional training and career development opportunities.

• A collaborative, supportive, and dynamic work environment.

• Opportunities to travel and see the world through company assignments, familiarization (FAM) trips, and business travel.

• Exposure to corporate, leisure, and international travel operations while working with global clients and partners.